diff --git a/.github/SUPPORT.md b/.github/SUPPORT.md new file mode 100644 index 0000000..480f5ce --- /dev/null +++ b/.github/SUPPORT.md @@ -0,0 +1,98 @@ +# Support Guide + +Thank you for your interest in **[Project Name]**! We are committed to helping you have the best experience possible. This document provides information on how to get support and where to find resources related to the project. + +## Table of Contents + +1. [Getting Started](#getting-started) +2. [Documentation](#documentation) +3. [Community Support](#community-support) +4. [Bug Reports and Feature Requests](#bug-reports-and-feature-requests) +5. [Professional Support](#professional-support) +6. [FAQs](#faqs) +7. [Contact Us](#contact-us) + +## Getting Started + +If you're new to **[Project Name]**, here are some resources to help you get started: + +- **[Installation Guide](link-to-installation-guide):** Step-by-step instructions on how to install and set up the project. +- **[Quick Start Guide](link-to-quick-start-guide):** Learn the basics and start using the project quickly. +- **[Tutorials](link-to-tutorials):** Access a variety of tutorials to deepen your understanding. + +## Documentation + +Comprehensive documentation is available to help you understand and use **[Project Name]** effectively. Check out the following resources: + +- **[User Manual](link-to-user-manual):** Detailed information on how to use the project, including features and settings. +- **[API Reference](link-to-api-reference):** A complete reference for developers using the project's API. +- **[Release Notes](link-to-release-notes):** Information about the latest updates, improvements, and bug fixes. + +## Community Support + +Join our community to connect with other users, share experiences, and get help: + +- **[GitHub Discussions](link-to-github-discussions):** Participate in discussions, ask questions, and share knowledge with other community members. +- **[Community Forum](link-to-community-forum):** A space to engage with the community and seek help for specific issues. +- **[Chat Platform](link-to-chat-platform):** Real-time support and collaboration through [Slack, Discord, etc.]. + +## Bug Reports and Feature Requests + +We value your feedback and encourage you to report bugs or suggest new features: + +- **[Issue Tracker](link-to-issue-tracker):** Report bugs or request features using GitHub Issues. +- **[Contribution Guidelines](link-to-contribution-guidelines):** Learn how to contribute to the project, including code contributions and documentation improvements. + +### How to Report a Bug + +1. **Search for Existing Issues:** Check the issue tracker to see if the problem has already been reported. +2. **Create a New Issue:** If not found, create a new issue with the following details: + - A clear and descriptive title. + - Steps to reproduce the problem. + - Expected and actual behavior. + - Any error messages or screenshots. +3. **Label the Issue:** Use appropriate labels, such as "bug" or "enhancement." + +## Professional Support + +For organizations or individuals needing dedicated support, we offer professional services: + +- **Consulting:** Tailored consulting services to meet your specific needs. +- **Training:** Workshops and training sessions for teams and individuals. +- **Custom Development:** Custom solutions and integrations built to your specifications. + +For more information about professional support, please contact us at **[professional-support@yourorganization.com](mailto:professional-support@yourorganization.com)**. + +## FAQs + +Here are some frequently asked questions that might help you: + +### How do I install **[Project Name]** on my platform? + +Please refer to our [Installation Guide](link-to-installation-guide) for detailed instructions. + +### Where can I find the API documentation? + +You can access the full API documentation in our [API Reference](link-to-api-reference). + +### How do I contribute to the project? + +Visit our [Contribution Guidelines](link-to-contribution-guidelines) to learn how to contribute code, report issues, and help improve the project. + +### What should I do if I encounter a security issue? + +If you discover a security vulnerability, please report it by following the instructions in our [SECURITY.md](link-to-security.md) file. + +## Contact Us + +If you need further assistance, feel free to reach out: + +- **Email:** [support@yourorganization.com](mailto:support@yourorganization.com) +- **Twitter:** [@YourProject](https://twitter.com/YourProject) +- **Contact Form:** [Link to contact form](link-to-contact-form) + +We aim to respond to inquiries within [e.g., 48 hours]. Your feedback and questions are important to us! + +--- + +Thank you for using **[Project Name]**. We are here to support you on your journey with our project!