FAQ

Frequently Asked Questions

The FAQ should help to find solutions to common problems.

Admin login fails

This is mostly due to the wrong login name or passphrase. Open application.ini and modify the admin name and pass there. Keep the passphrase setting empty and SnappyMail will create one (just like at install). For further issues check the logs.

How do I enable logging?

Logs help the developer a lot to identify and fix problems. Logs are enabled in the application.ini file, that can be found in the directory …/data/_data_/_default_/configs of your SnappyMail installation. There are different types of logs:

• Server side log (PHP)
  • Under [logs], set enable = On.
  • Get your log from …/data/_data_/_default_/logs.
  • Under [logs] you can also change level = 4 to show/hide some messages from the logs.
• Client side log (Javascript)
  • Under [labs], set use_app_debug_js = On.
  • Click F12 to open the console in your browser and get the log from there.

When I click on 'Display external images', while reading an email, nothing happens. What's wrong?

This is a security feature. You can enable it the following way:

• Login to the admin UI.
• Go to settings.
• Enable 'Use local proxy for external images'.

Enable Filters

SnappyMail requires Sieve for managing filters. Sieve must be installed on the IMAP server and integrated in the IMAP daemon. Currently there is no other way to manage filters. When the IMAP supports Sieve, you can enable this in the Admin Panel of SnappyMail (?admin) at Domains => "YOUR DOMAIN" => SIEVE. There you have to check "Allow sieve scripts" and enter the data of your server (normally your IMAP server).

After enabling filters in the Admin Panel the users can enter in their settings and should see a new menu "Filters" where for example an vacation message can be activated.