Update issue templates

.github/ISSUE_TEMPLATE/bug_report.md

@@ -0,0 +1,49 @@
+---
+name: Bug report
+about: Create a report to help us improve
+title: ''
+labels: bug
+assignees: ''
+
+---
+
+**Describe the bug**
+A clear and concise description of what the bug is.
+
+**To Reproduce**
+Steps to reproduce the behavior (as minimally and precisely as possible)
+
+**Expected behavior**
+A clear and concise description of what you expected to happen.
+
+**Configuration file** (remove section, if not applicable):
+
+```
+# Insert the contents of your configuration file
+```
+
+**Example log file** (remove section, if not applicable):
+
+```
+# Insert some sample access logs that help reproduce the behavior
+# IMPORANT: Please make sure to anonymize any PII like IP addresses and usernames!
+```
+
+**Metrics output** (remove section, if not applicable):
+
+```
+# Please post the output of the exporter's /metrics endpoint, if applicable
+```
+
+**Exporter output** (remove section, if not applicable):
+
+```
+# Please post the output of the exporter itself, if applicable
+```
+
+**Environment**:
+
+- Exporter version:
+- OS (e.g. from /etc/os-release):
+- Deployment method (e.g. Docker image, deb/rpm package, self-compiled, ...): 
+- Others:

.github/ISSUE_TEMPLATE/feature_request.md

@@ -0,0 +1,20 @@
+---
+name: Feature request
+about: Suggest an idea for this project
+title: ''
+labels: enhancement
+assignees: ''
+
+---
+
+**Is your feature request related to a problem? Please describe.**
+A clear and concise description of what the problem is. Ex. I'm always frustrated when [...]
+
+**Describe the solution you'd like**
+A clear and concise description of what you want to happen.
+
+**Describe alternatives you've considered**
+A clear and concise description of any alternative solutions or features you've considered.
+
+**Additional context**
+Add any other context or screenshots about the feature request here.

.github/ISSUE_TEMPLATE/support-request.md

@@ -0,0 +1,43 @@
+---
+name: Support request
+about: Need help with something that isn't a bug or a missing feature?
+title: ''
+labels: question
+assignees: ''
+
+---
+
+**Describe the issue**
+A clear and concise description of what you need help with.
+
+**Configuration file** (remove section, if not applicable):
+
+```
+# Insert the contents of your configuration file
+```
+
+**Example log file** (remove section, if not applicable):
+
+```
+# Insert some sample access logs that help reproduce the behavior
+# IMPORANT: Please make sure to anonymize any PII like IP addresses and usernames!
+```
+
+**Metrics output** (remove section, if not applicable):
+
+```
+# Please post the output of the exporter's /metrics endpoint, if applicable
+```
+
+**Exporter output** (remove section, if not applicable):
+
+```
+# Please post the output of the exporter itself, if applicable
+```
+
+**Environment**:
+
+- Exporter version:
+- OS (e.g. from /etc/os-release):
+- Deployment method (e.g. Docker image, deb/rpm package, self-compiled, ...): 
+- Others: