v0.5.0

New Features

• Add /inbox destination to allow routing tickets to any channel
  • Can also be set during /inbox create with a new destination parameter
• Add version-based automatic synchronization of application commands
  • Users should no longer need to use theticketbot --sync after installing an update.
  • If you are using multiple database files for the same bot, you should pass the
    --no-sync argument after switching databases to skip automatic synchronization.

Changes

• Replace gettext localization system with more flexible Project Fluent files
  • Compilation no longer required to use localizations

Note

Localizations have not yet been synced in this release. 10 of 124 strings across 2 languages are out of date.

v0.4.3

This release makes the bot print an invite link at startup to help out end users with inviting their bots (#11).

v0.4.2

New Features

• Automatically prompt to create a config.toml file in a user config directory if no config file is found (#10)
  • To preserve backwards compatibility, config.toml will still be loaded from the current working directory if the new user config isn't present.
  • This behaviour can be bypassed by explicitly passing a file path using the --config-file argument.
• Print loaded config file's path when using --dump-config

Changes

• Suppress KeyboardInterrupt tracebacks in the CLI more reliably

Fixes

• Fix untranslated message when clicking "Create Ticket" on an unrecognized inbox
• Raise an exception when --config-file is given a non-existent file path

v0.4.1

New Features

• Add .jsonl logging to user log directory

Changes

• Replace hardcoded owner mention shown in error messages with the real bot owner given by the Discord API
• Clarify gettext dependency in readme

Fixes

• Don't unnecessarily create application / temporary directories at startup

v0.4.0.post1

This release adds a couple badges to the readme and fixes the readme image not showing up on the PyPI page.

v0.4.0

This is theticketbot's first release to go on PyPI! 🎉 You can now install the bot with:

pip install theticketbot

But before you install this version, please read the breaking changes below.

Changes

• BREAKING CHANGE: The default database path now defaults to a user-specific directory on your current platform.
  • This path can be revealed by running theticketbot --dump-config.
  • Users who want to revert to the old behaviour must explicitly write path = "data/theticketbot.db" in their config file's [db] table.
• Add classifiers, license, keywords, and URLs to the project's metadata
• Unpin discord.py to ~=2.4
• Use PyPI version of asqlite pinned at ==2.0.0

Fixes

• Disable the polls intent by default, and don't enable any future standard intents when upgrading discord.py

Distribution archives will no longer be included in these releases as they will be uploaded to PyPI.

v0.3.2

New Features

• Add french localization, courtesy of @Bubobubobubobubo
• Add --sync command-line argument to make registering application commands easier

Distribution archives are included in this release.

v0.3.1

New Features

• Automatically lock tickets when archived by staff / auto-archived and bot is given Manage Threads permission (#5)

Distribution archives are included in this release.

v0.3.0

New Features

• Add german localization, courtesy of @GamingGalaxy200
• Add /inbox message for editing inbox messages in-place (#2)
• Add /inbox staff all-in-one command for adding, listing, and removing inbox staff
• Use per-channel Manage Threads permission to automatically add staff for new inboxes (#8)
• Prompt to select messages after using a command instead of requiring a selection beforehand (#3)
  • This should make the user experience easier overall, but may make it less convenient to perform multiple commands on the same message.
• Automatically cleanup deleted roles from inbox staff (#4)
• Automatically archive tickets when their owner leaves the server
• Optionally lock tickets during archival when the bot is given the Manage Threads permission
• Add theticketbot console script as an alternative to python -m theticketbot
  • Supports running with pipx, if desired
• Add experimental support for encrypted SQLite databases
  • See the README for usage

Changes

• Make /inbox command guild-only
• Don't include commas in the $staff placeholder for ticket starters
• Rename $name to $author in ticket name placeholders
  • This is automatically applied to existing inboxes during database migrations.
• Don't request guild members during startup
  • This can significantly reduce unnecessary bandwidth when added to large guilds.
• For user convenience, reset timeouts for message selection commands when an error occurs
  • Previously, the selection would always timeout 180s after the initial slash command even if the user was selecting messages.
• Remove Manage Server permission check on inbox message selections
  • This is no longer needed since the new message selection system is isolated to each guild, preventing users from attempting to manage inboxes from other guilds. Admins can now grant the /inbox command to staff that don't have the Manage Server permission.

Fixes

• Fix deleted threads not being removed from database while bot is online

Removals

• /inbox staff add
• /inbox staff list
• /inbox staff remove

Distribution archives are included in this release.

v0.2.0

New Features

• Add /inbox new-tickets name for customizing names of new tickets
  • See the README for available placeholders
• Allow customizing per-user inbox ratelimits with native channel slowmode settings
  • As of now, this ratelimit cannot be lower than 60 seconds.
• Automatically archive tickets after being left by their owners
• Show a helpful message when creating a ticket on an unrecognized inbox
• Automated clean up of obsolete guilds in database, running every saturday

Changes

• Update intents in default configuration:
  • members = true
    • This is needed to track when ticket owners leave their thread.
  • message_content = false
    • For now, all message content needed for bot functionality can be received without this intent.

Removals

• /inbox starter get
• /inbox starter set - renamed to /inbox new-tickets starter

Distribution archives are included in this release. Note that the sdist now includes all tracked files thanks to setuptools-scm.