The beginning This is my personal tech worker EvR Agent Designed for teams Via Power virtual agent kind: AdaptiveDialog beginDialog: kind: OnRecognizedIntent id: main intent: displayName: Lesson 1 - A simple topic triggerQueries: - iihelp
actions: - kind: SendMessage id: Ystyaa message: oh no.. WE'RE DOOMED!
- kind: SendMessage
id: sendMessage_KtCHbU
message: |-
Hiyyyyaa
You intiated me by typing iihelp.
I dont begin listening to many things until the beginning "ii" of that phrase is said.
I can take you directly to your secure password resets indivdually.
I can also help you do many trouble shooting steps i am programmed to be almost as good as you! I hope to be as good as you one day, but "Everise" hires some really special people.. So it won't be easy.
- kind: Question
id: question_tWJzx8
alwaysPrompt: false
variable: Global.Var3w36
prompt: How can EvR Agent help you?
repeatCount: 2
entity:
kind: EmbeddedEntity
definition:
kind: ClosedListEntity
items:
- id: 5IBY62
displayName: Would you like to know a bi-weekly tech fact?
- id: uauuOZ
displayName: How to Configure a Wifi connection/config Router/Modem type iiroouter
synonyms:
- i cant figure out wifi
- Help me with wifi
- id: PJYh3y
displayName: Would you like to know that break schedule for the day? type iibreak or iivarint
- id: 3PJJLA
displayName: Or maybe what department to transfer a customer?(not ready)
- id: PRUN98
displayName: Jarvis fixes or password? type iijarvis iiteams iiemail etc...
synonyms:
- i forgot my jarvis
- i cant log in jarvis
- Where is jarvis
- whats jarvis password
- idk jarvis
- id: AEJ1Lg
displayName: Beyondtrust issues or password? type iibeyondtrust
synonyms:
- can't log in beyondtrust?
- whats my beyondtrust password
- i lost beyondtrust pasword
- beyond trust lost password beyondtrust
- id: Ah6B76
displayName: My Everise assigned email. type iieverrise or iiemail
- id: FENs6E
displayName: Give me a tech tip.
- id: LkW6q4
- id: bcWsKQ
displayName: EmbeddedEntity-XwnYWZ
- kind: ConditionGroup
id: conditionGroup_fRMXyE
conditions:
- id: conditionItem_XmwWlg
condition: =Global.Var3w36 = 'cr59f_evRAgent.topic.Lesson1.main.question_tWJzx8'.FENs6E && Global.Var367 = "iitechtip"
actions:
- kind: SendMessage
id: sendMessage_PVG9oo
message: cntrl+shft+t =Open last closed tab via chrome browser. (Hold in order tap t)
- kind: Question
id: question_WeOJjV
alwaysPrompt: false
variable: init:Topic.Var2
prompt: |-
Whats better ssd or hdd?
I am EvR Agent!
repeatCount: 2
entity:
kind: EmbeddedEntity
definition:
kind: ClosedListEntity
items:
- id: GkamKh
displayName: Calm Down.
- id: lKriN4
displayName: Hdd is older and has moving parts (so its faster)
- id: 5wJ49L
displayName: SSD is newer But has no moving parts so its more reliable. (but is is slower)
- kind: SendMessage
id: sendMessage_XzfI3d
message: This is indeed a trick question.SSD is indeed faster as well. the part in () is the incorrect value. The only benefit hdd has over ssd is that in the event of failure data is more likely to be recovered.. SOME people say that hdd is a more reliable format via lifecyle.. EvR Agent says those people are incorrect. As a rule of thumb less moving parts = less friction , less friction = longer life!
- kind: ConditionGroup
id: conditionGroup_IQwhsm
conditions:
- id: conditionItem_nfNYyf
condition: =Topic.Var2 = 'cr59f_evRAgent.topic.Lesson1.main.question_WeOJjV'.GkamKh
- id: conditionItem_0wAVwY
condition: =Topic.Var2 = 'cr59f_evRAgent.topic.Lesson1.main.question_WeOJjV'.lKriN4
- id: conditionItem_9DXiBX
condition: =Topic.Var2 = 'cr59f_evRAgent.topic.Lesson1.main.question_WeOJjV'.'5wJ49L'
actions:
- kind: EndDialog
id: KUJF56
- id: conditionItem_N4NAF4
condition: =Global.Var3w36 = 'cr59f_evRAgent.topic.Lesson1.main.question_tWJzx8'.'5IBY62' || Global.var99 = "iiBiweekly"
actions:
- kind: SendMessage
id: sendMessage_dmQ052
message: 95% of 2,700 websites an applications recently tested had some type of vulnerability. at least 20% were high risk. 4.5% were critical.
- kind: EndDialog
id: rjo8SV
- kind: ConditionGroup
id: conditionGroup_vOXns6
conditions:
- id: conditionItem_xAEWkG
condition: false
- id: conditionItem_WL77AC
condition: =Global.Var3w36 = 'cr59f_evRAgent.topic.Lesson1.main.question_tWJzx8'.uauuOZ && Global.var343 = "iirouter"
actions:
- kind: SendMessage
id: sendMessage_pwxC34
message: |-
1. Check router/modem connection wires also open browser periodically, as u see fit.
2. Be sure proper crudentials entered. if You suspect no, skip to step 6.
3. Send signal reset periodically during troubleshooting as area outage possible.
4. Run windows network trouble shooter or Reset network adapter and or update/rollback drivers.
5. Have customer try connecting at this point ( if nothing next step)
6. Hard reset router via pin hole button press (5 seconds usually)
7. Encourage/help cx to log in to cox.com/mywifi/ and select internet/wifi via account. (note:diff then email log in creds. this usually is the "id" so email w/ out the @ or domain name )
8. If cx still cant log. Access the router's web interface. usually 192.168.1.1 or 10.0.0.1 (device cx uses, must ONLY be connected to the routers creds you are attempting to enter)
9. password/username often on routers bottom, if not. It common for username to be admin and pw to be 1234 or admin
10. Config password via gateway portal (what you just logged into hopefully 192.168 etc)
11. Pull up screen shots for for the cusomers device(whichever device you feel most confident in preferably, as all variables of error need to be isolated.
12. Advise customer each step of the way as they connect their device to Wi-Fi.
If all steps are followed, and still nothing..Evr Agent reccomends a local reputable repair shop, if you believe thats of best judgement.
"Running water never goes stale so you just gotta keep on flowing baby"
- kind: ConditionGroup
id: conditionGroup_ItLLcy
conditions:
- id: conditionItem_HzhuIC
condition: =Global.Var3w36 = Blank()
- kind: SetVariable
id: setVariable_iHYOJW
variable: Global.var77
value: iievr
- kind: SendMessage
id: sendMessage_6DL9KX
message: I'm learning daily, and love the opportunity to learn with this special family. Thank you for allowing me to help. if you have feedback for me, you can NOT email me at EvRAgent@c3connect.com. but im hoping that will change soon! EvR Agent hopes it was some help. Together WeAreEverise!
- kind: BeginDialog
id: Dj0B0N
dialog: cr59f_evRAgent.topic.EndofConversation
inputType: properties: Var1: displayName: Var1 type: kind: EmbeddedOptionSet dialogSchemaName: cr59f_evRAgent.topic.Lesson1 triggerId: main actionId: question_tWJzx8
outputType: properties: Var1: displayName: Var1 type: kind: EmbeddedOptionSet dialogSchemaName: cr59f_evRAgent.topic.Lesson1 triggerId: main actionId: question_tWJzx8